Policies
– Prior to your appointment
Please make sure you come to your appointment with a clean face and remove all eye makeup (especially water-proof mascara). Removing mascara can be very time consuming and any residual makeup will prevent proper application of the extensions. Use a mild, oil-free cleanser. Please do not use oil-based makeup removers. I strive to accommodate my clients to the best of my ability. All my appointment confirmations are sent via text or email. – Please come on time to your appointment. It will give us a proper time frame to serve you better.
– Appointment Policy
For new and discontinued customers, a $50 non-refundable deposit is required at the time of booking the first FULL SET, Half-Set, and refill appointment, which will be applied to the service. If the appointment is rescheduled or canceled 24 hours before the appointment, you are entitled to apply the $50 deposit towards the next appointment. However, this does not apply to “no-shows”. No-show is defined as any appointments that are canceled or rescheduled less than 24 hours prior to the appointment. In another word, the deposit is forfeited in the event of a “no-show”. You may cancel the appointment by calling or sending a text message to 346-531-9965.
Please note: Regardless of when the appt is booked and it could be booked within the 24-hour required time window, the appt policy will apply. If you are not sure that you can come within the 24-hour window, please do not book. Appointment Cancellation You are required to notify us of cancellation of appointment by phone or email 24 hours prior to the appointment. If you fail to do so, you will be charged a reservation fee that is equal to 50% of the service that was scheduled.
– Informed Consent
Lash Extensions Although every precaution will be taken to ensure your safety and well-being before, during and after your lash extension application, please be aware of the following information and possible risks. I understand that some irritation, itching or burning may occur on the skin if the bonding agent contacts it. I understand that this is a semi-permanent procedure, as my natural lashes will continue to grow and fall out normally, making touch-up or additional appointments necessary to maintain the original look achieved by replacing the lashes that have fallen out. Most clients require a “fill” appointment every 2-3 weeks.
I understand that while every attempt will be made to provide me with the length and fullness I have chosen, my final result may not be what I initially envisioned due to my eye shape, quantity of my lashes, etc. I understand that it is imperative that I disclose all the information requested in the Client Profile/Health History. I have cited all conditions and circumstances regarding my health history, medications being taken, and any past reactions to products or medications. I understand that additional conditions could occur or be discovered during the procedure which could affect my ability to tolerate the procedure. I consent to “before and after” photographs for the purpose of documentation, potential advertising and promotional purposes. I understand I have up to 72 hours (about 3 days) after my service to contact Heavenflower.lashspa in case I have lash retention issues to receive a fix free of charge. Passed 3 days of my service, they can be fixed at a discounted fee. I understand that if I have any concerns, I will address these with my lash extension specialist. I give permission to my lash extension specialist to perform the lash extension procedure we have discussed and will hold him/her and his/her staff harmless and nameless from any liability that may result from this treatment. I have accurately answered the questions above, including all known allergies, prescription drugs, or products I am currently ingesting or using topically. I understand my lash extension specialist will take every precaution to minimize or eliminate negative reactions as much as possible.
– I may have additional questions or concerns regarding my treatment, I will consult the lash extension specialist immediately. I agree that this constitutes full disclosure, and that it supersedes any previous verbal or written disclosures. I certify that I have read, and fully understand, the above paragraphs and that I have had sufficient opportunity for discussion to have any questions answered. I understand the procedure and accept the risks. I do not hold the lash extension specialist, whose signature appears below, responsible for any of my conditions that were present, but not disclosed at the time of this procedure, which may be affected by the treatment performed today.